Identify the parts
New, aftermarket or recycled — stated.
What the estimate does not say out loud
Which parts are new, which are aftermarket, and who chose them.
How we work
Read the parts line
Insurer estimates are written in trade abbreviations, and the line specifying whether a part is new original equipment, aftermarket or recycled passes most owners by entirely. It is the line that most affects fit, finish and resale, and it is decided before anyone asks the owner.
The same applies to the choice of shop. Insurers maintain networks and will steer towards them, which is lawful to suggest and not lawful to require. An owner who knows the choice is theirs is in a different position from one who assumes it is not.
On the repair itself, the part nobody sees matters most. Modern vehicles are designed to deform in a specific way in a collision, so structural work has to be measured against specification rather than judged straight by eye. A car that looks perfect and was never measured is a problem deferred to the next impact.
Our principles
Three beliefs behind the method
Measure structural work
Looking straight is not being straight.
Your choice of shop
An insurer cannot require one.
Want it looked at?
A free written estimate, with no obligation to have the work done here.